(Bandar Seri Begawan, 10th) The Management Services Department (MSD) under the Prime Minister's Office recently held a briefing session on the Public Complaints Handling System Guidelines, attended by complaint liaisons from various ministries and departments.
The briefing began with a welcoming speech by Acting Director Fadli of the Management Services Department, followed by an introduction to the relevant guidelines.
The objective of the briefing session was to ensure that all ministries and departments implement these guidelines in a standardized, systematic, and effective manner.
These guidelines are part of MSD’s continuous efforts to improve public services, help government agencies establish a structured complaint management system, and strengthen civil servants’ ability to effectively respond to public feedback in support of ongoing improvement initiatives.
Participants were briefed on the model of the Public Complaints Handling System, which consists of four stages and 11 mandatory features/requirements, to ensure government agencies carry out complaint management comprehensively and effectively.
The briefing began with a welcoming speech by Acting Director Fadli of the Management Services Department, followed by an introduction to the relevant guidelines.
The objective of the briefing session was to ensure that all ministries and departments implement these guidelines in a standardized, systematic, and effective manner.
These guidelines are part of MSD’s continuous efforts to improve public services, help government agencies establish a structured complaint management system, and strengthen civil servants’ ability to effectively respond to public feedback in support of ongoing improvement initiatives.
Participants were briefed on the model of the Public Complaints Handling System, which consists of four stages and 11 mandatory features/requirements, to ensure government agencies carry out complaint management comprehensively and effectively.