Woman: Long-Distance Bus Runs 5 Hours Without Stops, Urgent Plea to Stop Ignored

(Kuala Lumpur, 29th) A female passenger named YANG YANG complained on Facebook that she experienced a series of chaotic and frightening incidents while taking a long-distance bus from KLIA2 back to Ipoh. Not only did the bus schedule not match what she paid for, but there was also a serious delay. Moreover, she encountered an emergency situation where she couldn't communicate with the driver, raising concerns about passenger safety.

According to her account, she originally purchased a 5pm ticket, but the schedule on site showed the bus had already departed at 4:50pm. In the end, the bus only arrived at 5:30pm and didn’t officially depart until 5:40pm. Furthermore, the original company’s service was suddenly replaced with a bus from another company without any notification, making passengers uneasy.

The most concerning part was that the originally estimated 3-hour journey ended up taking nearly 5 hours to reach the destination. During this time, there was a suspected emergency on board. The person reported that she and her family were sitting on the upper level of the bus; due to extremely strong air conditioning and a sudden urge to use the restroom, they made multiple attempts to go downstairs to ask the driver to stop. They knocked on the door and called out for over an hour, but the driver never responded.

She said she tried calling the complaint hotline posted inside the bus, only to find out the number was invalid. Later, she managed to get in touch with the related company through an internet search. Although someone answered at first, no action was taken, and the company then refused to take further calls.

With no way to stop for a long time, the person said she was forced to let her young child relieve himself in a bottle and a diaper, while she herself had to endure severe discomfort. She stated frankly that if a passenger had a sudden illness or any real emergency on the bus, the consequences could have been disastrous.

After the incident, she filed an official complaint to the Land Transport Department via SISPAA, calling for a thorough investigation into the bus service management and safety mechanisms to prevent similar incidents from endangering passenger safety in the future.

This incident has sparked heated discussion on social media, with many netizens questioning the service standards of the bus company and regulatory loopholes. They are calling on authorities to strengthen enforcement to safeguard the rights of the traveling public.