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(Bandar Seri Begawan, 14th) Baiduri Bank has received multiple reports of scam calls, with callers impersonating either bank staff or law enforcement officers, mainly targeting members of the public.
These scams often start with an automated call, prompting the victim to dispute a fictitious credit card transaction, and then transferring them to a scammer claiming to represent the bank. These calls may escalate to imposters claiming to be law enforcement agencies or government departments.
Recipients of such calls are threatened with arrest, account freezing, or legal action, and are coerced into transferring funds, disclosing confidential bank information, or even meeting scammers in public places to hand over cash.
The bank stresses that these tactics are aimed at creating panic and pressuring victims to act without verification. Baiduri Bank will never request sensitive information such as PIN codes, passwords, or one-time passwords (OTP) over the phone, nor instruct customers to transfer funds or meet outside official premises.
The public is advised to remain vigilant for common warning signs. These scams typically involve callers impersonating bank, police, or government officials; threats of legal action, arrest, or account suspension; instructions to make urgent transfers or disclose account information; or directions to keep the matter secret from family, the bank, or authorities. Some victims have also reported being asked to hand over cash at random public locations.
The safest response is to remain calm, hang up immediately, and avoid disclosing any personal or banking information. Baiduri Bank customers who receive suspicious calls should verify by calling the bank’s 24-hour customer service hotline at 2449666.
In addition, anyone who suspects they may have fallen victim to such a scam should immediately call the Anti-Scam Centre (ASC) hotline of the Royal Brunei Police Force at 16993 and report the incident to the police.
Baiduri Bank will continue to work closely with relevant authorities, including ASC, to monitor scam activities and support national efforts to protect public safety.
For more information on scam prevention, please visit our learning page at www.baiduri.com.bn or follow Baiduri Bank’s official social media channels.
These scams often start with an automated call, prompting the victim to dispute a fictitious credit card transaction, and then transferring them to a scammer claiming to represent the bank. These calls may escalate to imposters claiming to be law enforcement agencies or government departments.
Recipients of such calls are threatened with arrest, account freezing, or legal action, and are coerced into transferring funds, disclosing confidential bank information, or even meeting scammers in public places to hand over cash.
The bank stresses that these tactics are aimed at creating panic and pressuring victims to act without verification. Baiduri Bank will never request sensitive information such as PIN codes, passwords, or one-time passwords (OTP) over the phone, nor instruct customers to transfer funds or meet outside official premises.
The public is advised to remain vigilant for common warning signs. These scams typically involve callers impersonating bank, police, or government officials; threats of legal action, arrest, or account suspension; instructions to make urgent transfers or disclose account information; or directions to keep the matter secret from family, the bank, or authorities. Some victims have also reported being asked to hand over cash at random public locations.
The safest response is to remain calm, hang up immediately, and avoid disclosing any personal or banking information. Baiduri Bank customers who receive suspicious calls should verify by calling the bank’s 24-hour customer service hotline at 2449666.
In addition, anyone who suspects they may have fallen victim to such a scam should immediately call the Anti-Scam Centre (ASC) hotline of the Royal Brunei Police Force at 16993 and report the incident to the police.
Baiduri Bank will continue to work closely with relevant authorities, including ASC, to monitor scam activities and support national efforts to protect public safety.
For more information on scam prevention, please visit our learning page at www.baiduri.com.bn or follow Baiduri Bank’s official social media channels.