The topic “Smart toilet sprays hot water, woman gets burned” surged on China’s social media trending list on the night of the 2nd, sparking heated discussion among netizens. Some commented: “How dangerous, really have to be careful when using smart toilets.” “Boiling water is just too scary.”
According to Chinese media reports, Ms. Lin (pseudonym) experienced a frightening incident last month in September, when the smart toilet of a certain brand she was using suddenly sprayed out boiling hot water, causing burns to her perineal area.
Recalling the event, Ms. Lin said this smart toilet had been in normal use for more than three years. Although there had never been such a serious malfunction before, the water sprayed had occasionally felt a bit too warm.
On the day of the incident, Ms. Lin used the toilet’s cleansing function as usual. After pressing the button, the machine appeared to lag, and after a period of time, the toilet suddenly sprayed out steaming hot water. “I bounced up from being burned, and screamed for a long time.”
After the incident, Ms. Lin first called the brand’s customer service hotline, but received no response that day. The next day, Ms. Lin posted about her experience on social media and contacted official customer service. A representative from the brand soon called back; the manufacturer’s subsequent response was prompt and their attitude positive, and the two parties ultimately reached a settlement. As for the cause of the accident, Ms. Lin said it would only be known after the brand’s technician inspects the toilet on site.