Eason Chan's vocal abilities have long been recognized. He recently released the 'Fear and Dreams' concert CD, but some fans complained about the poor audio quality. The concert director from his team, Zhu Zu'er, responded that the audio quality was poor because fans were listening on their phones, and told them to get more expensive equipment. When Eason Chan showed Zhu Zu'er these fan comments, she dismissed them, saying 'Who has time to deal with these comments' and 'Die-hard fans would never criticize,' sparking controversy. In response, Eason Chan's concert team issued an apology statement, saying, 'In Ms. Zhu Zu'er's explanation video, we realized that some remarks, in their expression, did cause unnecessary hurt. For this, the FnDs (concert name abbreviation) team expresses our deepest apologies.'
In the statement from Eason Chan's team, they said, 'Ms. Zhu Zu'er also stated that, while filming the explanation video, she did not fully consider the possible harm caused by her words and that her tone was not cautious enough. She is very sorry for this. We sincerely thank everyone who has voiced their opinions. We will immediately take down the video and will continue to create with a more careful and responsible attitude. Thank you all for your continued support and understanding.'
Source: Apple News Network