The complaint and investigation management system (SPEACS) developed by the Independent Police Conduct Commission (IPCC) is expected to be launched next month, replacing the existing traditional complaint system.
Minister of Home Affairs Datuk Seri Saifuddin Nasution said that compared to the previous methods of sending emails, appearing in person, and sending letters, the new system will make it easier for the public to file complaints, including displaying the latest status of complaints in real-time.
“Once the system is up and running, we can follow up. For example, if we want to produce a detailed annual report, we can provide statistical details of complaints received, resolved and those still pending.”
“We will also be able to provide real-time updates, meaning that once this system is developed, there will be an automatic dashboard to track the status of complaints. We will also take advantage of this to engage more frequently with the media.”
“This is the only way to increase public trust in the commission right from the start of its implementation.”
He stated this today (17th) during the oral question and answer session at the House of Representatives, in response to a question by Democratic Action Party Member of Parliament for Kota Melaka, Khoo Poay Tiong.
Khoo Poay Tiong inquired about the achievements of the IPCC since its establishment until the end of 2024, as well as the functions of IPCC, the police, and partners and friends (IPFC).
Saifuddin said that since July 1, 2023, the IPCC has opened 8 investigation files, with 4 cases successfully resolved.
He noted that the IPCC Act allows the IPCC to investigate complaints and recommend penalties, and that the IPCC also receives complaints that must be referred to the Anti-Corruption Commission when they involve elements of corruption; if they involve serious crimes, they need to be reported to the police as the force has a criminal investigation department.
“If they involve other issues, such as misconduct as outlined in Sections 96 and 97 of the Police Act 1967, they can be submitted to the Integrity Department.”
Additionally, Saifuddin mentioned that issues related to the Security Offenses (Special Measures) Act 2012 (SOSMA) are expected to be raised at the ministerial briefing in the House of Representatives later this week.
He said he will personally clarify the progress and future plans of the current review of the security offenses law by the present government at the briefing.
In response to an additional question by National Alliance Member of Parliament for Jeneri, Afdhal Ghani, concerning the management of police misconduct and reviewing the Inspector-General Standing Orders (IGSO) on misconduct complaints, Saifuddin affirmed that the existing investigation procedures and systems are sufficient to handle them.